Clinicians and Behavioral Health Administrators Rank Netsmart Highest in User Satisfaction, Black Book 2022 Technology Solutions Survey

TAMPA, Florida – June 9, 2022 – (

Black Book Research announced that Netsmart won the 2022 Highest Customer Satisfaction award in the annual Enterprise Behavioral Health EHR Competitor Customer Experience Performance Reviews.

Two thousand two hundred and forty-two psychologists, therapists, social workers, counselors and mental health specialists participated in the crowdsourced survey from December 2021 to April 2022. Two hundred and fifty-six professionals from finance, administration and information technology also participated in practitioner surveys.

Black Book examined the adoption and use of outpatient behavioral health EHRs in the United States and found that less than 18% of respondents consider their practices and/or organizations equipped to electronically engage in the coordination of care, exchange of patient records or population health initiatives with hospitals and referral physicians in Q1 2022, up slightly from 12% in 2019 before the pandemic. The growth potential of the ambulatory behavioral health technology market is estimated by Black Book to be over 52% by the end of 2023, as pending reforms in value-based payments require vendors to trade data electronically and effectively coordinate care, and government incentives are being explored to encourage the adoption and connectivity of mental health technologies.

As the industry transforms the delivery of behavioral health care with innovations in available technology and investment funding, more than one hundred and thirty mental health process-specific startup IT vendors have been added to the user survey repertoire. of the Black Book over the past eighteen months.

“Year after year, we consider Netsmart to be the highest rated in the mental health technology industry by consumer users,” said Doug Brown, president of Black Book Market Research. “It’s clear that even in an increasingly complex and challenging market, Netsmart continues to lead the behavioral health industry by providing a product that is an essential part of their users’ workflow. patient coordination and digital capabilities essential to successful providers in the value-based care environment.

About the black book

Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the vendors or PR firms covered and included in the surveys it conducts, including Netsmart. Additionally, Black Book does not contract, barter, trade, or accept direct services from any PR firm listed in the ranking. Black Book reports the results of the satisfaction and customer experience rankings collected in the publication and to the media prior to the notification of the rating results to the supplier/company and does not solicit the supplier/agency participation fees, review fees , inclusion or information fees, consultation requirements and/or supplier collaboration as clients of Black Book Surveys. Since 2010, Black Book Market Research LLC has surveyed the satisfaction of vendors and service companies in the software/technology and managed services industries worldwide.

For methodology, audit, resources, comprehensive research, and detailed results on product and service rankings, see

For more information, contact our survey team leaders at [email protected].

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Clinicians and Behavioral Health Administrators Rank Netsmart Highest in User Satisfaction, Black Book 2022 Technology Solutions Survey